Overview
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, please send us an email outlining the issue with your product and any images of the product.
As we have a 100% satisfaction guarantee you will be eligible for a full refund on the product after we have reviewed all evidence provided in your return request.
Refunds
Once your return is received and inspected we will send you a notification. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@gdaychef.com.au
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Cancellations
We require notification of any changes or the cancellation of an order the day prior to delivery. We do not accept the same day of delivery cancellations, therefore your order will still be delivered.
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Contact us at {email} for questions related to refunds and returns.